Common questions — answered clearly

No — we are not. o2services is an independent authorised retailer of O2 Telefonica UK. We are a separate, locally owned business based at 11 Leabridge Road, London E10. We are not a branch, subsidiary, or the official website of Telefonica UK Limited. The official O2 website is o2.co.uk. We can help you with new plans, upgrades, and advice — but for managing your existing O2 account directly, you'll need to use the O2 app or o2.co.uk.

Yes. o2services is an independent authorised retailer of O2 Telefonica UK. This means every plan, SIM, and handset we offer is completely legitimate and sold through O2's official authorised retail channel. We are not affiliated with Telefonica UK Limited beyond this authorised retailer relationship.

Not at all. Just walk in during our opening hours — Monday to Saturday 9am–6pm, Sunday 10am–4pm. We're at 11 Leabridge Road, London, E10 7DY. If you'd like to check wait times first, give us a ring on 0800 652 1859 / 0800 652 1817.

SIM-only plans vary depending on the data, calls, and texts included. As a general guide, 30-day rolling plans start from around £8/month and 12-month plans from around £6/month, though pricing can change with current O2 promotions. Come in or give us a ring and we'll show you exactly what's available right now with confirmed pricing for your specific needs.

New handset contracts typically start from around £25/month depending on the device and tariff you choose. The monthly amount covers both a contribution toward the handset and your calls, texts, and data. We'll always show you the full breakdown — handset cost, tariff cost, total contract value — before you commit to anything.

We make a point of showing you the complete cost before you agree to anything. This includes your monthly tariff, any upfront payment, and the total cost of the contract. We don't add admin fees or setup charges on top. All pricing shown is subject to credit assessment and current O2 availability.

A SIM-only plan is just the SIM — you bring your own phone and pay a lower monthly amount for calls, texts, and data. A pay monthly contract bundles a new handset with a SIM into one monthly payment over a set term (usually 24 months). SIM-only is almost always cheaper if you're happy with your current phone.

Yes. As an authorised retailer we can assist existing O2 customers with upgrades. Come in or give us a ring and we'll check your eligibility and walk you through what's available — without you having to sit on hold with customer services for an hour.

Yes, in most cases. You'll need to request a PAC code (porting authorisation code) from your current provider. We can walk you through this process in store — it's usually straightforward and number transfers typically happen within one working day.

As an independent authorised retailer, there are some account management actions we can assist with in store — and others that need to be handled directly through o2.co.uk or the O2 app. Come in and tell us what you need — we'll let you know straight away whether we can help or point you in the right direction.

We have a clear returns policy available on our Returns & Refunds page. In summary: if you've purchased a handset from our store and it develops a fault within the warranty period, we'll help you get it assessed or replaced. Under the UK Consumer Contracts Regulations, you also have a 14-day cancellation right for services taken out remotely. Please read our full policy for complete details.

This depends on how and when the contract was agreed. If you agreed a contract in our physical store, standard cooling-off rights may differ from distance selling. O2 contracts also have their own cancellation terms. We'd strongly recommend speaking to us directly — please call 0800 652 1859 / 0800 652 1817or visit the store and we'll explain your options clearly.

It depends on your plan and destination. Post-Brexit, O2 charges vary for EU travel depending on your tariff. Some plans include EU roaming; others charge a daily fee. We'll look at your specific plan and destination before you travel and give you honest advice about what to expect — and whether an add-on is worth it for your trip.

The key things to check before you go: whether roaming is included in your plan, the daily charge if it isn't, and whether data roaming is enabled by default on your phone. Come and see us before you travel — five minutes of advice can save you a genuinely nasty bill when you get back.