Privacy Policy | o2services – Independent Authorised O2 Retailer

Who we are

o2services is an independent authorised retailer of O2 Telefonica UK. We are not the official O2 website or a subsidiary of Telefonica UK Limited. Our trading address is 11 Leabridge Road, London, E10 7DY, United Kingdom.

What information we collect

We only collect information that is necessary:

Contact details — name, email, phone number, postal address (when provided via contact form or in store)
Enquiry information — what you've asked about and any notes from conversations
Website usage data — pages visited, time on site, browser type (via cookies — see our Cookie Policy)
In-store information — account details needed to process a contract or upgrade through O2's systems

Data collected via O2's systems

When we process a mobile contract or upgrade on your behalf in store, O2 Telefonica UK's own dealer systems are involved in that process. O2's own privacy policy governs the data they collect directly — you can read it at o2.co.uk/privacy. We only handle the information needed to facilitate the transaction on your behalf.

How we use your information

We use your data to respond to enquiries, process contracts or upgrades on your behalf, improve our website, send relevant communications (only with permission), and comply with legal obligations. We do not sell your personal data. We never will.

Legal basis for processing (UK GDPR)

Contract performance — processing needed to carry out a service you've requested
Legitimate interests — general business communications and service improvement
Consent — marketing communications (withdrawable at any time)
Legal obligation — where required by law

Who we share your information with

O2 Telefonica UK — to process contracts and upgrades on your behalf
Google Analytics / Google Ads — anonymised website usage and advertising data only (see Cookie Policy)
Legal authorities — only if required by law

How long we keep your data

Enquiry records are kept for up to 2 years. Contract-related information may be retained for up to 7 years in line with standard business record-keeping requirements. You can request deletion at any time subject to legal requirements.

Your rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, object to processing, request restriction, data portability, and withdraw consent. Email info@o2services.live to exercise any right. We'll respond within 30 days.

Cookies

See our Cookie Policy for full details.

Complaints

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We'd appreciate the chance to resolve issues directly first.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent version.